Refunds & withdrawal

1. Status and scope

This is a review draft for consumer digital subscriptions, not an operative checkout policy. The corporate website accepts no subscription orders. Rights under an existing contract and mandatory law are not reduced by this draft. TODO-CONFIRM: relevant markets, the contracting supplier and whether the subscription supplies digital content, digital services or a combination; this affects withdrawal and early performance.

2. Right of withdrawal

For an eligible distance consumer contract, the usual withdrawal period is 14 days from conclusion of the contract, subject to the required information and applicable exceptions. A clear statement to the supplier is sufficient; no reason is required. Sending the declaration within the period preserves the deadline. This draft does not itself start any withdrawal period.

Proposed recipient: Dr. Blackburn Digital GmbH, Erich-Kästner-Straße 8, 66346 Püttlingen, Deutschland / Germany. HRB 112680, Amtsgericht Saarbrücken. Email: info@drblackburndigital.com. TODO-CONFIRM: the final notice must match the actual contract, start of the period and contracting interface.

3. Early digital access

Starting access does not automatically remove the right to withdraw. For paid digital content not supplied on a physical medium, early expiry requires the statutory conditions, including express prior consent to early performance, acknowledgement of the loss of the right and the required contract confirmation. Digital services follow different rules; mere activation is not full performance of an ongoing subscription.

TODO-CONFIRM: counsel must classify the service and approve the separate consent and confirmation process. No pre-ticked box, automatic waiver or general “no refunds” clause may substitute for that review. Any proportionate payment for services before withdrawal depends on the statutory conditions; it is not presumed by this draft.

4. Refunds and cancellation

Where a statutory withdrawal is effective, payments must generally be returned within 14 days after receipt of the withdrawal, using the original payment method unless otherwise expressly agreed without additional cost. Statutory remedies for defective or unprovided digital products remain separate and unaffected.

Ordinary cancellation concerns future continuation of the subscription and does not by itself decide entitlement to a refund. TODO-CONFIRM: any additional goodwill refund policy, treatment of unused periods, billing corrections and support procedure. No extra money-back guarantee or blanket exclusion is promised.

5. Online functions to verify before checkout

TODO-CONFIRM: the actual contracting interface must provide any required electronic withdrawal function under section 356a BGB, including a separate confirmation step and prompt acknowledgement on a durable medium containing the declaration and receipt date and time. It must also provide the separate subscription cancellation function where section 312k BGB applies. Confirm their URLs, accessibility and delivery workflow before launch. This draft page and a general enquiry form do not replace those functions.

6. Optional withdrawal statement

You may use a clear statement by email or post. The following draft wording is optional; a specific form is not required:

To Dr. Blackburn Digital GmbH, Erich-Kästner-Straße 8, 66346 Püttlingen, Deutschland / Germany. HRB 112680, Amtsgericht Saarbrücken. info@drblackburndigital.com
I withdraw from my contract for the following digital subscription: [subscription / order reference].
Contract concluded on: [date].
Name and address: [your details].
Date: [date]. Signature only if submitted on paper.

Do not include passwords, full payment-card details or sensitive personal information. TODO-CONFIRM: approve the final statutory notice and model withdrawal form for the actual offering.